Our team of Bacs experts are here to help
Contact us to book a demo, take a closer look at our platform and get all the answers you need.
Effortlessly manage your payments from the paygate modular platform for total flexibility, greater cost efficiency and easy scaling.
With over 5 decades of Bacs experience, paygate are experts in helping businesses streamline cash flow, ensure compliance, and simplify payment processing.
As one of the first Bacs-approved software providers, and part of the Jonas and Constellation Software group, we offer expert guidance backed by financial strength and a trusted industry reputation. Our solutions support a wide range of clients – from payroll providers and banks to SMEs, major brands, and the public sector.
Explore our story in the payments industry, from our start to becoming a key player. Follow our journey of innovation, partnerships, and market growth that defines our history.
First Bacs elecronic transfer of funds begins
PayGate achieves Bacs-Approved software supplier status
Internet-based Bacstel-IP replaces telephone version BACSTEL
paygate joins the fold of global business Ultra Electronics
paygate gets two shiny new modules - Validate and Document Delivery
paygate is enhanced with a Direct Debit Management System
paygate is listed as the only G-Cloud Bacs approved software solution
Bacs becomes a subsidiary of pay.uk
paygate joins the Jonas Software family and is re-branded with a fresh new look
paygate becomes a founding member of Jonas FinTech
paygate releases Validate Plus with 4 optional modules
208m transactions and £135b processed in the last 12 months
From small beginnings to industry leader – discover our journey of innovation, partnerships and growth in the payments industry.
PayGate achieves Bacs-Approved software supplier status
paygate joins the fold of global business Ultra Electronics
PayGate is enhanced with a Direct Debit Management System
Bacs becomes a subsidiary of pay.uk
paygate becomes a founding member of Jonas FinTech
208m transactions and £135b processed in the last 12 months
First Bacs elecronic transfer of funds begins
Internet-based Bacstel-IP replaces telephone version BACSTEL
PayGate gets two shiny new modules - Validate and Document Delivery
PayGate is listed as the only G-Cloud Bacs approved software solution
PayGate joins the Jonas Software family and is re-branded with a fresh new look
paygate releases Validate Plus with 4 optional modules
Our brand values are the guiding principles that shape who we are and how we operate. They reflect what we stand for, how we approach our work, and the way we connect with our customers and community. These values inspire us to deliver excellence, act with integrity, and continuously strive for growth and innovation.
We take initiative and deliver results swiftly, no matter the challenge.
Quality is our priority; we strive for excellence in everything we create.
We listen, understand, and invest genuine passion in our work.
We communicate clearly and confidently to make sure our message is heard.
We embrace risk and innovation, pushing boundaries to stand out and lead.
Our extensive experience and industry connections empower us to offer unparalleled guidance and support to a diverse range of clients, from payroll service providers and banks to SMEs, global corporations, and high street brands.
paygate is available through multiple procurement frameworks, making our solutions a proven, confident choice for both private and public sector organisations.
No Bacs transaction caps or overage charges – just predictable, fair pricing.
Over 86% of customers awarded us 5 stars for our outstanding service.
We provide both cloud and on premise solutions to accomodate your business and security needs.
We use the latest, most efficient and modern architecture, coupled with AWS to bring you the fastest solution possible.
Full control over your payment processes, reducing the need for professional services and minimising lifetime costs.
Access paygate securely from any mainstream browser, backed by the highest level of UK Tier 4 datacentres.
“Migrating our software felt like building a plane while we’re still flying but paygate made it seamless”
Alasdair Skeoch
Managing Director
Whether you’re transitioning from another solution or new to the market, getting started with paygate is quick and easy.
Our streamlined onboarding ensures you’re set up to make and receive payments within weeks, with no disruption to your service.
Your dedicated Implementation Engineer will manage the entire process, and our Support team will be available for any ongoing assistance you may need.
With paygate’s intuitive design, your team will be up and running in no time
“paygate does exactly what it says on the tin. It’s unbelievably stable and that is so critically important”.
John Smith
Systems Development Accountant,
“paygate is checking all the boxes in terms of product, customer service, account management, all the way”.
Andrew Bray
Banking Services Specialist
“paygate makes life very easy for our internal teams and enables us to deliver great customer service”.
Andrew Evans
Senior Infrastructure Officer
Behind paygate is a dedicated team of experts passionate about making payments simple, secure and reliable. From developers and product specialists to customer support and service teams, we work together to deliver solutions and services you can trust.
Driven by innovation, backed by experience, and always focused on your success.
Our sales team are Bacs experts, dedicated to helping you create a long-term payment strategy tailored to your business. With their deep knowledge and personalised support, you’ll have the right solutions to achieve your business goals.
Our technology and implementation team ensures a smooth and secure setup of paygate, handling everything from integration to testing. Their expert support helps you get up and running quickly, with confidence every step of the way.
Our Account Management team is dedicated to helping you manage changes to your security protocols and manage new technology as it’s introduced. They provide regular account reviews and proactive support to ensure your payments are secure.
Our first-class customer service team is here to provide prompt, friendly, and expert support whenever you need it. Committed to resolving your issues quickly and efficiently, they ensure a smooth experience with paygate from day one.
We’re about more than just business, we’re committed to making a positive and lasting difference in the communities we serve. Whether it’s through volunteering, fundraising, or supporting important causes, giving back is a big part of who we are.
Thanks to your continued support, we’re able to turn this commitment into real impact and help build a better future for those who need it most.
We hold Carbon Assessed and Carbon Reduced status under the Quality Assurance Standard (QAS) for Carbon Offsetting. This independent certification, aligned with ISO 14064 standards for Green House Gas (GHG) quantification and verification, ensures we accurately measure our carbon footprint and take genuine action to reduce our environmental impact through rigorously audited carbon offsetting.
Contact us to book a demo, take a closer look at our platform and get all the answers you need.
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| paygate on prem | paygate v2 | paygate v3 | |
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Security policy manager * Includes: password complexity manager, inactive timeout, time restrictions, IP address restrictions | ✓ | ✓ | ✓ |
AWS ISO27001 hosted * Primary fail over and back up UK data centres | ✓ | ✓ | |
SFTP file uploads/downloads *Secure way to move files across the internet, customers can use their own certificates | ✓ | ✓ | ✓ |
| Gemalto security tokens MFA | ✓ | ✓ | ✓ |
| Email MFA | ✓ | ||
| SMS MFA | ✓ | ✓ | ✓ |
APP MFA * Works with common auth apps such as Google Authenticator, Authy. Works on Android or iOS. | ✓ | ||
| PG Platform ISO27001 | ✓ | ||
Fraud tool *Currently support Blacklists and Whitelists. In a blacklist you add various sortcodes / account numbers and the system will prevent any payment to those accounts. In a whitelist you add sortcodes and account numbers and the system will ONLY allow payments to accounts on the whitelist. We include various tools to help build and maintain the lists. | ✓ | ||
GDPR subject access request * Search tools to help perform a GDRP lookup. Then can optionally ‘sanitise’ personal data from the system. | ✓ | ✓ | ✓ |
GDPR Data cleansing *Remove historical data by bulk or individual. | ✓ | ||
Browser compatbility * We maintain support for Chrome, Edge and Firefox. | ✓ | ||
Built for performance * Version 3 runs on super modern, high-end infrastructure | ✓ | ||
Single Platform * Customers have a single user account that they can use across all services (Enterprise, Online, Validate, etc). | ✓ | ||
Agent rebuilt key management system * Very secure way to get files to and from the Paygate cloud. Supports ways to automate files being sent into the paygate cloud and retrieving reports from the cloud. Key management was rebuilt for V3 to further increase security. | ✓ | ||
HTTPS uploads/downloads * paygate v3 supports both SFTP and HTTPS. | ✓ | ||
In browser File and Folder handling * Allows customers to securely organise their files and folders that are stored on paygate | ✓ |
| PG on prem | PG Ev2 | PGv3 | |
|---|---|---|---|
| Logging tickets by email | ✓ | ✓ | ✓ |
| Logging tickets by portal | ✓ | ||
| Logging tickets by phone | ✓ | ✓ | ✓ |
| Dedicated account management | ✓ | ✓ | ✓ |
| Uptime improvements | ✓ | ||
| Ongoing development | ✓ | ||
| Bug fixing | ✓ | ||
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Auto File Import *Automatically imports a payment file and validates it. Users no longer need to manually browse for and import a file, paygate will do this in the background and present the validation results to the user. |
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| PG on prem | PG Ev2 | PGv3 | |
|---|---|---|---|
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Designer in browser * In V2 Workflows use an older style desktop app. In V3 workflows are built and managed in the Paygate Browser app. It’s much easier to deploy and manage. |
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| Designer 3rd party app | ✓ | ✓ | |
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Improved logging * A feature mainly for PS/CS to help them diagnose problems with workflows. Problems can be diagnosed and fixed faster. |
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New scheduler triggers * A new trigger type that allows the user to set up a workflow like you set up a meeting in Outlook. For some, this is more flexible and easier to understand than using CRON. |
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Triggers for multiple workflows * You can use a single trigger to start multiple workflows. It’s a simple feature that will make things easier to manage if you have a lot of workflows. |
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Workflow validation * Troubleshoots new workflows, validation |
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Workflow chaining * Allows a workflow to call another workflow. Using this you can simplify large complicated workflows in smaller separate ones. Easier to manage and diagnose issues. |
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New nodes * Various new nodes that help to build new types of workflows or help manage existing workflows. |
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Full documentation V3 will be fully documented with help guides and tutorials.
and tutorials * |
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Multiple filename variables * Supporting multiple filename variables should make designing complex workflows a bit easier. |
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Future developments * Pure Excel Importer – XLSX; BACS Calendar Widget; Workflow Timeline; Workflow / Mobile App notification / management; S3 Connector |
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Download and distribute A Reports * When you have workflow and HSM you can automate the entire BACS report download process. They can automatically be converted to other formats for integration into finance apps. They can be emailed to customers as html, pdf or zips. They can be made available for collection via SFTP. Or, if you use Agent, they can be security delivered to the customer’s private network. |
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| Partial submission | ✓ | ✓ | ✓ |
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Lightsout submission * No signing |
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| Standard nodes for initiation | ✓ | ✓ | ✓ |
| PG on prem | PG Ev2 | PGv3 | |
|---|---|---|---|
| Batched bureau submissions | ✓ | ✓ | ✓ |
| Manual & Automated submission builder | ✓ | ✓ | ✓ |
| Customer import | ✓ | ✓ | ✓ |
| Bacs reporting tools | ✓ | ✓ | ✓ |
| Recall Bureau Customers by ID | ✓ | ||
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Submission Re-entry * Complete your submissions over any amount of time
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Familiar workflow throughout *It will be familiar to V2 customer but they will notice improvements. |
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| Revamped manual submission mode *This is completely new in V3 Bureau.
Those customers wanting a more manual way of building their submission (Rather than using Jobs) will find a new, efficient way of working.
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Drag and drop files from anywhere *Like in other areas of V3. User can just drag and drop file in Bureau for processing. They can also use the Restricted File Browser and Server file browser – that add more security – if they wish. |
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Support for multiple file formats per submission * No longer limited to single Standard 18 submission for example
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Better default filename support *Makes working with files easier. |
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Usage Reporting over data range *Small but useful improvement to reporting. User can set a date range on the usage report. |
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| PG on prem | PG Ev2 | PGv3 | |
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Validate *Validate is integrated in V3 and so customers that have both products can access them from the same client with the same account. |
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API Access *Validate API and the Payment API.
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| 4x Faster | ✓ | ||
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Save Submissions *Save an ‘in-progress’ submission and return to it later. Build up a submission during the day |
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| Improved payment and submission searching | ✓ | ||
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Customisable dashboard *Many useful, module specific, dashboard widgets, e.g. Payments, collections, workflow, etc. |
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| PG on prem | PG Ev2 | PGv3 | |
|---|---|---|---|
| Enhanced reporting including real-time usage | ✓ |