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Opportunity
Processing £400m worth of annual credit, debit and AUDDIS transactions, managed across nine service user numbers, the Council required a reliable and efficient solution that safeguards security.
Solution
paygate keeps their payments on track with ease of use and consistent reliability. Flexible deployment options allow them to retain an on-premise solution and not be pressured into a cloud service before they were ready. Contingency through paygate’s Goldstar Bureau Service further protects their payment procedures.
Outcome
Reduced processing time by around 30 days per year has achieved significant cost savings. Easy workflows allow full control and ensure the Council’s own robust security protocols cannot be breached.
“paygate gives us far greater security and a better audit trail on transactions than we had before. We’ve had few occasions to use the Goldstar emergency service but reassuringly
when we’ve needed it, it worked brilliantly. We have an excellent relationship
with paygate and we are very satisfied.
MIKE PHILLIPS, SENIOR PRINCIPAL ACCOUNTANT
UNIVERSITY OF CARDIFF
“paygate has made a real difference to how we manage our operations, we’ve been able to simultaneously embrace flexibility, reduce costs and bolster technological security”.
UNIVERSITY OF BATH
“We are very impressed with the way paygate responds to our requirements and with their extremely professional and helpful account management”.
CHELMSFORD CITY COUNCIL
“The key benefits for us using paygate are business continuity, staff time saving, peace of mind and a seamless, cost effective automated process”.
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