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Opportunity
Chelmsford City Council needed to reduce the cost and resource needed to process its 70k+ monthly payment transactions to improve efficiently and free up significant staff time for better resourcing across the department.
Solution
The Council replaced a prolonged and laborious manual process with the improved and streamlined automated procedure offered by paygate. The cloud solution was easily tailored to their strict security protocols and greatly reduced the time to prepare and process transactions.
Outcome
Switching to paygate, the Council achieved significant cost reduction, processing payments to the value of £16 million each month with less staff hours, greater efficiency and with less reliance on expensive support services.
“The key benefits for us using paygate are business continuity, staff time saving, peace of mind and a seamless, cost effective automated process.”
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PEMBROKESHIRE COUNTY COUNCIL
“paygate gives us far greater security and a better audit trail on transactions than we had before. We have an excellent relationship with paygate and we are very satisfied”.
CYNGOR GWYNEDD COUNCIL
“paygate is an extremely robust solution that’s very easy to use. It processes transactions with impressive speed and overall the solution gives us great time-saving benefits”.
CARMARTHENSHIRE COUNCIL
“The reliability and simplicity of paygate makes life very easy for our internal teams and enables us to deliver great customer service which makes their life easier too”.
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