CASE STUDY SUMMARY


Chelmsford City Council

“The key benefits for us using paygate are business continuity, staff time saving, peace of mind and a seamless, cost effective automated process.”

OPPORTUNITY

Chelmsford City Council needed to reduce the cost and resource needed to process its 70k+ monthly payment transactions to improve efficiently and free up significant staff time for better resourcing across the department.

SOLUTION

The Council replaced a prolonged and laborious manual process with the improved and streamlined automated procedure offered by paygate.  The cloud solution was easily tailored to their strict security protocols and greatly reduced the time to prepare and process transactions.

OUTCOME

Switching to paygate, the Council achieved significant cost reduction, processing payments to the value of £16 million each month with less staff hours, greater efficiency and with less reliance on expensive support services.